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Manage Your Subscription

A subscription unlocks paid resources for your projects, additional production workers, staging and development environments, more storage, and longer backup retention. Subscriptions are attached to a billing account, so every project under that account shares its plan, payment method, and any committed discounts.

If you don't have a subscription, your projects run on the free tier.

note

Managing a subscription requires the Admin role on the billing account. See Billing Accounts → Access Rights.

View your current subscription​

  1. Open the Billing area from the main menu.
  2. Select the billing account you want to review.
  3. Open its Subscriptions page.

There you can see the active plan, what it includes, the next renewal date, and the projects drawing on the account.

Subscribe or change a plan​

  1. Go to Billing → your billing account → Subscriptions.
  2. Choose the plan that matches the resources you need.
  3. Confirm. If the account has no payment method yet, you'll be prompted to add one first (see Payment Options).

Changes take effect immediately. Upgrading raises your available resources right away; the cost difference is reflected on your next invoice.

If the project already uses more disk or backup space than the chosen plan includes, the checkout adds the extra storage bundles it needs (see First subscription and plan changes).

tip

You don't need to recreate a project to move it onto a paid plan. Because the subscription lives on the billing account, just add or upgrade the subscription on the account the project already uses.

What a subscription unlocks​

Compared with the free tier, a paid subscription lets you:

  • Run production workers (provisioned in blocks of three) for more concurrent users.
  • Create staging and development branches.
  • Use more storage: each plan includes a disk allowance and a separate backup allowance, and you can add extra space in bundles (see Storage allowances).
  • Add custom domains and turn off the Cloudflare proxy.

Billing is usage-based, you pay for the resources you actually run. See Payment Options for exactly what is metered and how the billing cycle works.

Storage allowances​

Each managed hosting plan (Launch, Scale and Business) includes two separate storage allowances:

  • Disk: the size of your database plus its filestore (attachments and other files).
  • Backups: the space used by your project's stored backups.

The two are counted separately. A large database does not use your backup allowance, and many backups do not use your disk allowance. See the Pricing page for what each plan includes.

Extra space​

Extra space is sold in bundles only, added to your subscription:

  • Extra disk bundles raise the disk allowance.
  • Extra backup bundles raise the backup allowance.

When a project gets close to or goes over an allowance​

  1. At 90% of an allowance, Skysize prepares an additional order (an upsell) for that project with extra bundles, and the project page shows a gentle warning with the usage (for example 18.4 / 20 GB of backups) and a link to the order. Nothing is disabled: paying it now simply avoids interruptions later.
  2. Over 100%, the warning says exactly what is over (for example 21 / 20 GB of disk) and how many days are left. A grace period starts the first day the project is over, so you have time to add the storage (or, for disk, free up space). Project admins get a billing notice by email and in the dashboard when it starts, 3 days and 1 day before it ends, and when the project is disabled.
  3. At the end of the grace period, the project is disabled until the order is paid. It is re-enabled right away and your data is kept.
  4. If usage goes back under 90%, the order is cancelled automatically.

When disk is over, you can get back under without buying bundles by freeing up space in your database:

  • Delete large attachments you no longer need. In Odoo, turn on developer mode and open Settings, Technical, Attachments, then sort by size. Odoo removes deleted files from disk at its daily cleanup, so your usage drops within a day.
  • Clean up records you no longer use, for example old emails and chatter messages, logs, or the data of apps you have stopped using.
  • Drop staging deployments you no longer need.

When backups are over, the only way back under is to add backup storage. Backups cannot be deleted: old ones are removed automatically by the retention policy.

First subscription and plan changes​

When you subscribe for the first time, or change plan, the checkout already includes the extra bundles your project's current usage needs. You will not get an upsell right after paying.

:::note Free tier The free tier is unchanged: it has a single 5 GB limit for disk and backups together. See Free Tier. :::

Outbound traffic​

Outbound traffic is included in every plan under fair use. You can follow it in your project's Settings. See Outbound Traffic.

Save with a commitment​

If your usage is predictable, a committed discount lowers your effective rate in exchange for committing to a baseline level of resources for a period of time. Commitments are set up on the billing account.

Cancel a subscription​

  1. Go to Billing → your billing account → Subscriptions.
  2. Cancel the active subscription.

When a subscription ends, the account's projects return to the free tier: production is resized to the free configuration, staging and development deployments are removed, and the worker count is reset. Your data is not deleted, re-subscribing restores paid resources.

caution

Cancelling affects every project on the billing account, since the subscription is shared. If different projects need different plans, put them on separate billing accounts.